There are many reasons you may be needing a call recording service. Internal policies may have changed within the company, government regulations may be in effect, or you may be looking to increase the business bottom line.
Poltys CCRecord delivers a non-intrusive call recording solution over trunks and/ or extensions that allows you to record what you need, when you need it.
Key User Benefits:
Total Call Recording Solution:CCRecord offers the full range of recording targets:
Centralized Multi-site Recording
CCRecord provides centralized call recording for multi-site PBX deployments. Each remote site is assigned with a separate call recording server, and the calls are managed by a single site using CCView. Multi-site recording can be carried out at the trunk and/ or extension levels.
Q.SIG Recording Support
CCRecord Pro can record multiple PBX sites linked via Q.SIG protocol.
CCRecord and Payment Card Industry Data Security Compliance
In a Call Center, Customers are frequently asked to read their credit card information, CVV code, and expiration date to Call Center Agents. As a matter of fact, almost all Call Centers deploy call recording solutions, which are capturing and storing all of this sensitive Customer data. These recordings are accessible by a host of Call Center personnel and generally they did not fall under the Payment Card Industry Data Security Standards (PCI DSS).
To address these concerns, the Payment Card Industry Security Standards Council issued a revised recommendation about Call Center recordings. The bottom line is that companies can no longer store digital recordings that include CVV information if those recordings can be queried, and the recorded information shall be encrypted to assure secure access to the designated personnel only.
Poltys CCRecord is 100% PCI DSS compliant, providing start/stop recording feature at Agent level, mechanism that prevents the recording of sensitive Customer data, and strong encryption of all recorded information using AES 128 algorithm.
Automatic Notification on Failure
From now on you should not worried about the proper functioning of the call recording system. CCRecord automatically notifies you by Email when something went wrong with the recording harness. Thus you can isolate and fix the issue in next to no time, substantially minimizing the down time of the system.